SKINDEEP

OUR COMMITMENT

At Skindeep Clinic, we are committed to delivering high-quality treatments, services, and products to all our clients. We strive to provide the highest standards of care and customer service at all times.

 
While we aim to ensure every client has a positive experience, we recognise that there may be occasions when expectations are not fully met. We welcome all feedback and take any concerns or complaints seriously, as they help us improve our services.

 


PROCEDURE

If you are unhappy with any aspect of our service and wish to make a complaint, we will explain the complaints process and support you throughout the procedure.
 
Complaints may be made either verbally or in writing. If we are unavailable to receive a verbal complaint, you may choose one of the following options:
 

• Request a telephone call at the next available opportunity to discuss your concerns.

• Submit your complaint in writing using our contact details below.
   

We are committed to handling all complaints courteously, fairly, and professionally. We recognise that clients may have legitimate grounds for concern and will make every effort to resolve issues promptly and locally wherever possible, with the client's agreement.



CONTACT DETAILS

Address: Skindeep Clinic, Rhoshendre, Waunfawr, Aberystwyth, Ceredigion, SY23 3QH

Phone: 01970 623658​

Email: info@skindeep.org.uk

Monday – Friday: 9:00am – 6:00pm
Saturday: 9:00am – 4:00pm