SKINDEEP

INTRODUCTION

Skindeep Clinic (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our website, create an account, or book treatments with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.



INFORMATION WE COLLECT

We collect personal information that you provide directly to us when you create an account, book an appointment, or contact the clinic. This may include your name, email address, phone number, login details, and booking history.

Where relevant to your treatment, we may also collect information relating to your skin, health, or medical history. This information is treated as sensitive data and handled with additional care.



HOW WE USE YOUR INFORMATION

We use your personal data to manage your bookings, provide treatments safely, communicate with you about your appointments, and maintain accurate client records.

We may also use your information to improve our services, respond to enquiries, and meet legal or regulatory requirements.



LEGAL BASIS FOR PROCESSING
 
We process your personal data where it is necessary to provide our services to you, to comply with legal obligations, and where we have a legitimate interest in operating and improving our business.
 
Where we process sensitive health-related information, this is done only with your explicit consent.

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COOKIES AND WEBSITE USE

Our website may use cookies to support essential site functionality, booking systems, and analytics. You can manage or disable cookies through your browser settings, although this may affect how the website functions.



DATA SHARING

We do not sell your personal data. Your information may only be shared with trusted service providers such as our website platform or booking system, or where we are legally required to do so.



DATA RETENTION

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, or resolve any disputes.

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YOUR RIGHTS

You have the right to access your personal data, request corrections, request deletion, and withdraw consent where applicable.

To exercise these rights, please contact us at: info@skindeep.org.uk



CONTACT AND COMPLAINTS

If you have any concerns about how your data is handled, please contact us directly in the first instance. You also have the right to contact the Information Commissioner’s Office (ICO) if you are not satisfied with our response.